PRIVACY POLICY

Emilly Hadrill Hair Pty Ltd
ABN 85 168 434 857 | ACN 168 434 857
Trading as Jadore Hair Supplies

Registered Address:
1/41 Taree St, Burleigh Heads QLD 4220, Australia

Effective Date: March 1, 2026
Version: 1.0 (Retail Customers)

1. About this Privacy Policy

1.1. This Privacy Policy explains how We collect, use, store and disclose Your personal information when You visit Our website, purchase Products, create an account or otherwise interact with Us.

1.2. In this Privacy Policy, "We", "Us", "Our", "Jadore" means Emilly Hadrill Hair Pty Ltd (ABN 85 168 434 857), trading as Jadore Hair Supplies. "You" means any individual whose personal information We handle as part of Our retail operations.

1.3. We are committed to protecting Your privacy and managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1.4. By using Our website or providing personal information to Us, You agree to this Privacy Policy.

2. What personal information We collect

2.1. The types of personal information We collect about You may include:

• (a) Identity information: name, email address, phone number and contact details;
• (b) Order information: billing address, shipping address, purchase history and preferences;
• (c) Account information: username, password (stored in encrypted form) and saved details;
• (d) Payment information: payment method details processed through secure third-party payment gateways (We do not store full card numbers);
• (e) Communications: enquiries, messages and interactions with Our customer service team;
• (f) Marketing preferences: Your choices about receiving email and SMS marketing;
• (g) Website usage information: IP address, device information, browser type, pages visited and actions taken on the website, collected via cookies and similar technologies; and
• (h) Any other information You choose to provide to Us.

2.2. If You contact Us on behalf of another person (for example, purchasing on behalf of someone else), You must ensure that You have authority to provide their personal information and that they are aware of this Privacy Policy.

3. How We collect personal information

3.1. We collect personal information directly from You when You:

• (a) Place an Order through Our website;
• (b) Create or update an account;
• (c) Subscribe to Our email or SMS marketing lists;
• (d) Enter a competition, promotion or survey;
• (e) Contact Us by email, phone, website form or social media; or
• (f) Browse or interact with Our website.

3.2. We may also collect information automatically through cookies, pixels and similar technologies when You visit Our website (see section 7 below).

3.3. In some cases, We may receive personal information about You from third parties such as payment providers, delivery partners, analytics providers or social media platforms, where permitted by law.

4. Why We collect, use and disclose personal information

4.1. We collect, use and disclose personal information for the following purposes:

• (a) To process, fulfil and deliver Your Orders;
• (b) To create and manage Your account;
• (c) To communicate with You about Orders, shipping, returns, warranty and customer support;
• (d) To respond to enquiries, feedback and complaints;
• (e) To send You marketing communications where You have opted in (and to allow You to opt out at any time);
• (f) To operate, maintain and improve Our website, products and services;
• (g) To conduct analytics, reporting and business planning (using de-identified or aggregated information where possible);
• (h) To detect, investigate and prevent fraud, security incidents and misuse; and
• (i) To comply with legal obligations and handle disputes.

4.2. Where reasonable and practical, We will de-identify or aggregate information before using it for analytics and insights.

5. Direct marketing

5.1. We may use Your contact details to send You emails and SMS messages about Our products, education content, promotions and special offers where You have expressly consented to receive them (for example, by ticking a box at checkout or sign-up).

5.2. You can opt out of marketing communications at any time by:

• (a) Clicking the "unsubscribe" link in any marketing email;
• (b) Replying "STOP" to any marketing SMS; or
• (c) Contacting Us using the details in section 12.

5.3. If You opt out of marketing, We may still send You non-marketing communications about Your Orders, account or important service updates.

6. Disclosure of personal information

6.1. We may disclose personal information to the following third parties for the purposes described in this Privacy Policy:

• (a) Payment service providers and banks that process payments on Our behalf;
• (b) Shipping carriers, couriers and warehouse/fulfilment providers;
• (c) Email, SMS and marketing automation platforms;
• (d) IT, hosting, analytics and customer support service providers;
• (e) Professional advisers such as accountants, auditors and lawyers; and
• (f) Government agencies, regulators, law enforcement or courts where required or authorised by law.

6.2. We do not sell or rent Your personal information to third parties for their own marketing purposes.

7. Cookies and tracking technologies

7.1. Our website uses cookies and similar technologies to:

• (a) Enable essential site features such as shopping cart and checkout;
• (b) Remember Your preferences and improve Your browsing experience;
• (c) Analyse site traffic and performance; and
• (d) Support advertising and retargeting activities.

7.2. Most web browsers are set to accept cookies by default. You can change Your browser settings to block or delete cookies, but some features of the website may not function properly if cookies are disabled.

7.3. We may use third-party analytics and advertising tools that place cookies or similar technologies in Your browser to help Us measure usage and performance or show relevant ads on other sites. These third parties may collect or receive information from Our website and use it to provide services such as analytics and advertising.

8. Overseas disclosures

8.1. Some of the service providers We use may be located outside Australia or may store personal information on servers located overseas.

8.2. Where We disclose personal information to overseas recipients, We will take reasonable steps to ensure that the recipient handles personal information in a way that is consistent with this Privacy Policy and the Australian Privacy Principles.

9. Data security

9.1. We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include access controls, encryption, secure storage and staff training.

9.2. While We use reasonable efforts to protect Your personal information, no method of transmission or storage is completely secure. You acknowledge that any transmission of information to Us is at Your own risk.

10. Data retention

10.1. We keep personal information for as long as it is needed for the purposes set out in this Privacy Policy, or as required by law (for example, tax and accounting record-keeping obligations).

10.2. Generally, Order and account records are kept for up to 7 years after Your last interaction with Us, after which they are securely destroyed or de-identified, unless a longer retention period is required or permitted by law.

11. Access and correction

11.1. You may request access to the personal information We hold about You, or ask Us to correct any information that is inaccurate, out-of-date, incomplete or misleading.

11.2. To request access or correction, please contact Us using the details in section 12. We may need to verify Your identity before responding to Your request.

11.3. In certain circumstances, We may refuse access or correction as permitted by law. If We do, We will provide You with a written explanation.

12. Complaints and contact details

12.1. If You have a question or concern about how We handle Your personal information, or if You wish to make a privacy complaint, please contact Us using the details below. We will respond as soon as reasonably practicable.

• Email: info@jadorehairsupplies.com.au
• Phone: 1300 308 078
• Website: jadorehairsupplies.com.au
• Address: 1/41 Taree St, Burleigh Heads QLD 4220, Australia

12.2. If You are not satisfied with Our response, You may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

13. Changes to this Privacy Policy

13.1. We may update this Privacy Policy from time to time to reflect changes in Our practices, legal requirements or technology.

13.2. The updated Privacy Policy will be posted on Our website with a new effective date. Your continued use of Our website or services after any changes take effect constitutes Your acceptance of the updated Privacy Policy.

© 2026 Emilly Hadrill Hair Pty Ltd, trading as Jadore Hair Supplies. All rights reserved.